Returns & Reprints

What we’ll fix

• A misprint or print defect
• The wrong item, color or size compared to your order
• A print that doesn’t match the proof you approved
• Items damaged in shipping

What we can’t fix

• Errors in a proof you approved (typos, colors, sizes, placement). Your final print will match your approved proof, so please check it carefully.
• Sizes ordered incorrectly. Please check our size charts before ordering.
• Small color differences between your screen and the printed item, and slight placement variations.
• DTF transfers: errors in the file you uploaded (size, spelling, background) and application issues. DTF transfers print exactly as uploaded, without a proof. We do reprint or refund DTF print defects.

How to report a problem

Contact us within 7 days of delivery with your order number and photos of the issue. We’ll review it within 1–2 business days, then send your free reprint or refund, whichever you choose. We may ask you to return the items, at no cost to you.

Cancellations

You can cancel anytime before you approve your proof for a full refund. Once you approve, your order goes into production and can’t be cancelled.

DTF transfers print as uploaded, without a proof, and can’t be cancelled once ordered.