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Frequently Asked Questions
Here are our most common questions, ranging from all topics - artwork/designs, ordering, shipping, printing and blank garments.
Ordering
How Do I Place an Order?
- Select the color of your garment.
- Specify the number of ink colors you want in your design, which can be printed on the front and/or back of the garment. More ink colors and print locations increase the cost. You can have up to 4 ink colors on both the front and back.
- Upload your design files. We recommend vector formats like .ai, .pdf, .eps. If you're unsure about your file format, upload the highest resolution file available. For specific requests regarding your design (e.g., converting a multi-colored design to one ink color), please note it in the Order Notes section.
Note: If you're not ready to upload your files, you can email them to help@inkcraftusa.com after completing your order.
- Your uploaded file won’t be previewed on the garment before checkout. After ordering, our art team will create high-resolution mockup proofs for your review and approval before production begins.
- Choose where you want your design to appear on the garment. This initial placement will guide our art team, and detailed print and placement dimensions will be included in your proofs.
- Enter your garment sizes. The sizing fields correspond to your initial garment color selection.
Once customization is complete on the product page, click "Add to Cart."
After submitting payment on the checkout page, we'll review your order and begin the proofing process. If necessary, we'll contact you via email for improved art files.
For seamless communication, please add help@inkcraftusa.com to your email contacts to ensure timely receipt of proofs and to avoid any delays in processing your order.
Minimum Order Quantity
Our minimum order requirement is 15 pieces of the same garment style, available in various sizes. Within these 15 pieces, it's important to note that all selected garment colors must feature the identical design and ink colors.
If you wish to mix different garment styles within a single order, please contact us at help@inkcraftusa.com so we can provide you with a custom order link.
Please be aware that the minimum quantity of 15 pieces per style still applies.
For special orders, we will calculate the pricing based on the lowest applicable quantity break.
Pricing & Quantity Breaks
The pricing comprises several factors: 1) the selected blank garment, 2) the number of ink colors in your design, 3) the number of print locations (front, back, or both), and 4) the total quantity of shirts ordered.
As you increase the number of print locations and ink colors, the price will correspondingly increase.
Quantity also affects pricing, with a lower per shirt cost for larger orders.
All prices shown on our product pages include free standard shipping, and there are no additional setup fees.
Any prices provided via email are valid for 30 calendar days and may change thereafter.
Artwork/Approvals
Once you place an order through our Product Catalog and complete the online checkout, your order enters the proofing stage. Our art team then prepares final, print-ready proofs.
If you request a proof upfront by emailing us, we will provide a special custom order link. This allows you to enter sizes and proceed directly to checkout. Orders placed through this method bypass the post-checkout proof approval process, as the proof is created upfront. By using this order link, you are approving your proofs at the same time.
Every order that meets our minimum accepted file types qualifies for a free proof. You'll have the opportunity to review these proofs before finalizing your order. Our team will print your garments based on the specifications outlined in the proof. You can request changes and give your final approval before your order moves into production.
Once your order is placed, our team reviews your submitted files. To ensure you receive our emails promptly and avoid them being marked as spam, please add help@inkcraftusa.com to your email contacts. This step also helps in case we need to address any potential file issues.
Our standard free proofing service typically takes 48-72 business hours. Please note, if your files are lower quality, it may take longer to provide proofs.
Our free proofing service includes:
- Placing your design on the selected blank garment(s)
- Adjusting design size, centering, and following standard print placement guidelines
- Modifying ink colors, such as converting multi-color designs to single color
- Removing background colors
- Adding and updating simple text or font instructions
Order Cancellation Policy
Ordering on our website is risk-free with a 100% refund policy if you cancel before final proof approval.
To request a cancellation, please email us at help@inkcraftusa.com and include your 4-digit order number.
Should you need to modify your order after final proof approval, you must cancel your current order and place a new one.
Please note: If we do not receive a response to our email with your order proofs within 14 business days, we will cancel your order with a 5% deduction for credit card processing fees and other costs.
Artwork
Art File Requirements
The quality and type of file you upload significantly affect both the outcome and speed of creating and sending your proofs for pre-production review. For optimal results, please provide the highest quality files available.
Accepted File Formats:
When uploading your designs on our website, we accept the following file types:
- .ai
- .psd
- .eps
- .pdf
- .png
- .jpeg
- .svg
Each upload can be up to 10MB. If your file exceeds this limit, you can email it to help@inkcraftusa.com after placing your order.
Ideal File Type - Vector:
For the best screenprinting quality, vector files are strongly recommended. Vector files use precise lines, paths, and anchors, ensuring that enlarging them does not compromise quality. They avoid issues like pixelation or blurry outputs, resulting in cleaner and crisper prints, especially for larger designs such as on the back of a t-shirt.
Most common vector file extensions include .ai, .eps, and .pdf. If providing vector files, please outline text/fonts and flatten layers.
Next Best File Type - Raster (150 dpi or above):
If vector files are unavailable, raster files with a minimum resolution of 150 dpi at the intended print size are the next best option. DPI (dots per inch) refers to image resolution. For instance, an artwork sized at 5 inches x 5 inches and 150 dpi can be enlarged for printing at 10 inches x 10 inches while maintaining adequate resolution.
Common raster file extensions include .jpeg, .png, and .psd.
Please Note:
If you've paid for an Expedited Proof and lack at least the next best file type as explained above, your proof may exceed the advertised turnaround time.
Bare Minimum Art File Requirements:
If neither vector nor 150 dpi raster files are accessible, we require your design in a digital, graphical format with the highest resolution possible. We will still create free proofs for your review under these circumstances, though:
- There may be a longer proofing turnaround beyond the standard 48-72 business hours.
- Print quality could be compromised if your file resolution is too low.
Please be aware that we do not offer artwork or design creation services. Additionally, we do not accept incomplete designs intended as inspirations, hand-drawn sketches, or photographs of previous t-shirts.
For more information, please refer to our Free Proofing Services article.
Shipping
Turnaround Time
Once your order is placed, your design will undergo our proofing process. Typically, we require 48-72 business hours from the time of checkout to provide you with a print-ready proof. You'll have the opportunity to review and approve the proof. If changes are requested, we'll need an additional 24-48 business hours to send you an updated proof. Once you give final approval, your order proceeds to the production stage.
Following your final proof approval, our current standard turnaround time of 7-8 business days and begins on the next business day.
Please note that standard shipping is included free of charge with our standard turnaround, but does not include a guaranteed delivery date.
If you require your order to be delivered by a specific date, please email help@inkcraftusa.com after completing your checkout.
Free Standard Shipping
Every order includes complimentary standard ground shipping, which is included in the total price.
Our standard shipping utilizes UPS Ground service for delivery. Shipments originate from our printing facility in California. Please note that transit times for UPS Ground service from our warehouse in Los Angeles, CA to your specified shipping address may vary.
Please note our free standard shipping does not have a guaranteed delivery date.
Shipping Limitations
We do not offer the following shipping services:
- Split shipping to multiple addresses is not permitted. Each order with a unique order number must be shipped to a single address. If you require shipments to multiple addresses, please place separate orders.
- Dropshipping and fulfillment services are not provided. We exclusively offer bulk shipping, where the entire order is shipped to one address.
For expedited shipping and rush turnaround options, quotes are provided on a case-by-case basis. To learn more about expedited options, please email help@inkcraftusa.com with your order details, shipping address, and desired delivery date.
Returns & Cancellations
Return/Exchange Policy
We do not offer exchanges.
We strive to match the details on your final approved proof as close as possible. However, if you encounter an issue with your order and you would like to return your order for any reason, please report the issue to us by emailing help@inkcraftusa.com within 14 business days of receiving your order. Orders that have gone past 14 business days of receipt will be considered accepted and no returns will be expected. In your email, please include photographs and specific issues with what you're unhappy with.
After reporting your issue, please ship your order back to us in the original condition that you received it (unworn and unused), within 5 business days of your email issue report. Please be aware of common print and ink color disclaimers that may occur as a result of the screenprinting process.
Order Cancellations
Ordering on our website ensures a risk-free experience with a 100% refund policy, applicable only if you cancel before final proof approval.
To request a cancellation, please email us at help@inkcraftusa.com and include your 4-digit order number.
Should you need to modify your order details after final proof approval, you must cancel your existing order and place a new one.
Please note: Failure to respond via email within 14 business days of receiving your order proofs for review and approval will result in automatic cancellation of your order, with a deduction of 5% for credit card processing fees and related costs.