Question 1

How do I place an order?

Accepted Answer

Choose a product, pick your color, and enter how many of each size you need. Then upload your artwork, or choose “Email it later” if it’s not ready. Check out, and within 24 hours we’ll send you a digital proof. Nothing is printed until you approve it. (DTF transfers are the exception: they print exactly as uploaded, without a proof.)

Question 2

Is there a minimum order?

Accepted Answer

No minimum on apparel; you can order a single shirt. Stickers start at 10 pieces. The more you order, the less you pay per item (see Bulk Pricing).

Question 3

Can I mix sizes and colors?

Accepted Answer

Yes. Order any mix of sizes for the same design and color, and every size is the same price. Want the design on another color? Add it as a separate item; it still counts toward your bulk discount.

Question 4

Do you offer tax-exempt orders?

Accepted Answer

Yes, for schools, nonprofits and other exempt organizations. Upload your tax-exempt certificate on our Tax-Exempt Orders page with your organization’s name and the email you use to order. We’ll mark your account tax-exempt, usually within 1 business day, and future orders won’t be charged tax. Please send it before ordering; we can’t refund tax on past orders.

Question 5

What file types can I upload?

Accepted Answer

PNG, JPG, PDF, AI, EPS, SVG, PSD, up to 20 MB. PNG with a transparent background or a vector file (PDF, SVG, AI, EPS) prints best. See our Artwork Guidelines.

Question 6

I don’t have my artwork ready.

Accepted Answer

No problem. Choose “Email it later” when you order, then upload it any time from your order page or email it to help@inkcraftusa.com with your order number. Your proof and delivery date start once we have it.

Question 7

When will I get my proof?

Accepted Answer

Within 24 hours of receiving your order and artwork, usually sooner. It arrives by email, and your order page shows a Review proof button. DTF transfers aren’t proofed: they print exactly as uploaded.

Question 8

Can I request changes to my proof?

Accepted Answer

Yes, as many as you need. Tell us what to change and we’ll send an updated proof. Nothing is printed until you approve.

Question 9

What if my approved proof has a mistake?

Accepted Answer

We print exactly what you approve, so check spelling, colors, sizes and placement carefully. Mistakes in an approved proof aren’t covered by our reprint policy, so take a second look before approving.

Question 10

Can you help with my design?

Accepted Answer

Yes. We do free basic cleanup: removing backgrounds, sizing and placement. Need a full redraw or a brand-new design? Email us and we’ll send a quote.

Question 11

Do you have artwork tips?

Accepted Answer

Yes: file types, sizes, backgrounds and what prints best. See our Artwork Guidelines.

Question 12

How does bulk pricing work?

Accepted Answer

Discounts apply automatically at checkout and grow with your order: $2 off each item at 2+, up to $8 off each at 143+. All apparel in your cart counts together, even different products and colors. See Bulk Pricing.

Question 13

Are there extra charges for sizes?

Accepted Answer

No. Every size, from S to the largest we offer, is the same price.

Question 14

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, American Express, Discover and Diners Club cards, plus Shop Pay, Apple Pay, Google Pay, PayPal and Amazon Pay. Payment is taken at checkout; if you cancel before approving your proof, you get a full refund.

Question 15

Is shipping free?

Accepted Answer

Yes, on every order within the 48 contiguous US states. No minimums.

Question 16

When will my order arrive?

Accepted Answer

Within 15 business days after you approve your proof. Your order page shows your delivery date and updates as your order moves along. DTF transfers aren’t proofed: they ship within 4 business days of your order. Have a deadline? Tell us when you order and we’ll let you know if we can make it.

Question 17

Where do you ship?

Accepted Answer

The 48 contiguous US states. We don’t ship to Alaska, Hawaii, US territories, PO boxes, APO/FPO addresses or outside the US, and we don’t offer local pickup.

Question 18

How do I track my order?

Accepted Answer

You’ll get a tracking email when it ships. You can also check status anytime with “Where’s my order?” above or in your account.

Question 19

Where are the full shipping details?

Accepted Answer

See our Shipping page.

Question 20

Can I return my order?

Accepted Answer

Every order is printed just for you, so we can’t accept returns or exchanges. If we made a mistake, a misprint, wrong item or damage in shipping, we’ll reprint it or refund you, your choice.

Question 21

What if something’s wrong with my order?

Accepted Answer

Use Report a problem above within 7 days of delivery. Include photos and we’ll reply within 1 business day with a free reprint or refund. For DTF transfers, this covers print defects, not errors in the file you uploaded or application issues.

Question 22

Can I cancel?

Accepted Answer

Yes, any time before you approve your proof, for a full refund. Once you approve, your order goes into production and can’t be cancelled. DTF transfers print as uploaded and can’t be cancelled once ordered.

Question 23

Where are the full return details?

Accepted Answer

See Returns & Reprints.

Question 24

How do I sign in?

Accepted Answer

Enter your email and we’ll send you a one-time code. No password to remember.

Question 25

Where can I see my orders and artwork?

Accepted Answer

In your account: Orders shows each order’s status, proofs and tracking; Artworks keeps every file you’ve uploaded.

Question 26

How do I reorder?

Accepted Answer

Go to Account → Reorder, pick a past order, and adjust sizes or quantities. Your artwork is already saved.

Question 27

Do DTF transfers get a proof?

Accepted Answer

No. DTF transfers print exactly as uploaded, without a proof, so check the size, spelling and transparency of your file before ordering.

Question 28

Can I cancel a DTF order?

Accepted Answer

No. DTF transfers print as uploaded and can’t be cancelled once ordered. We reprint or refund print defects, but not errors in the file you uploaded or application issues.

Question 29

When will my DTF transfers arrive?

Accepted Answer

DTF orders ship within 4 business days of your order, then arrive in 3–4 business days. Shipping is free within the 48 contiguous US states.

Question 30

Are your stickers waterproof?

Accepted Answer

Yes. Our stickers are printed on heavy-duty vinyl that stands up to scratches, rain and sun.

Question 31

Can I apply DTF transfers with an iron?

Accepted Answer

Yes, with a household iron or a heat press. Follow our application instructions for the best results.

Question 32

Are DTF transfers washable?

Accepted Answer

Yes. They’re machine washable and stretch with the fabric.

Question 33

Are your hats breathable?

Accepted Answer

Yes. The back panels are mesh, so air moves through and keeps you cool.

Question 34

Do your hats adjust?

Accepted Answer

Yes. Our hats have an adjustable snapback closure.

Question 35

Are your polos performance/moisture-wicking?

Accepted Answer

No. Our polos are 100% ringspun cotton for a soft, classic feel. If you need performance polos, contact us.

Question 36

What are your shirts made of?

Accepted Answer

100% ringspun cotton.

Question 37

How long does tax-exempt status take?

Accepted Answer

Usually within 1 business day after we receive your certificate. Upload it on our Tax-Exempt Orders page.

Question 38

Do you accept purchase orders?

Accepted Answer

Yes. Send your PO with your quote request or order; approved Net 30 accounts can pay by invoice.

Question 39

How do Net 30 terms work?

Accepted Answer

Apply on our For Businesses page; once approved, you can place orders and pay by invoice within 30 days. Terms are subject to approval.

Question 40

Can you ship one order to multiple locations?

Accepted Answer

Yes, tell us the addresses in your quote request.

Question 41

Do you offer discounts for large orders?

Accepted Answer

Bulk pricing applies automatically; for large or recurring orders, request a quote.

How can we help?

Common questions

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